“Verizon, My Other Cable Company’s Not Working. Can I Get Your Service For Free?”

Have you ever walked into a clothing store, saw something you loved, and just walked out with it without buying?

Or, have you ever called a service provider who is the competitor of a current provider, and asked them to help you for free because their selected vendor isn’t doing their job well?

Does Your Attunement Need a Tune-Up?

When I was in college, I waited tables to have money for my “essentials.” I loved the work because I could talk with so many different types of people, I was part of a (really fun) team, and I made good money. Looking back I realize that one of the reasons I was a successful waitress was because I can quickly read people and connect with them in a way that makes them comfortable.

The REAL Differences Between Leadership & Management and The Two Tools to Help You Excel

I attended an exceptional Young Presidents Organization (YPO) learning event last week, where Steve McLatchy, author of Decide: Double Your Results, Reduce Your Stress & Lead By Example, spoke. Many people speak at a high level about the differences between management and leadership, but few articulate it well. Steve nailed it.

Leadership is a result you produce. If things are exactly where they are when you arrived in a “leadership” position, then you’re providing maintenance, not leadership. A true leader never “arrives” at leadership. The moment you’ve arrived there, you are a manager, and in maintenance mode.

In a nutshell, leadership = improvement, and management = maintenance.