Six Steps to Lead Your Business (And Yourself) Through an Unexpected Setback
Small business owners are vulnerable to major disruptions when life throws a curve-ball. We make ambitious plans with "permanent" deadlines, knowing that one unexpected event can derail everything and we will need to pivot.
The Three Things Companies Need to Thrive
I've had a slew of podcast interviews over the last few weeks, and virtually all of the hosts have asked me what I think is the necessary ingredient for continued business growth. I speak from a place of making mistakes, and from getting things right over the last 20 years.The three things I believe companies need to survive are a market niche, relevancy, and a mindset of greatness. I've named them in order of difficulty.
It's Not Personal; It's Our Values
Values dictate every major decision and action in an organization - from the clients that a company engages, to the people that a company hires, to seemingly simple behaviors such as leaving a door open or closed. Values determine our behavior when others are not around to watch us. They are the core of integrity - which manifests when values are integrated with our actions. Personally and professionally, they frame the most important aspects of who we are, and what matters to us.
Who Is the Best Sales Person in Your Company?
One of my coaching clients called me this week, asking for advice on where to find a great sales rep. She's launching a start-up that has been in the works for months, and is obviously anxious to get her product to the market. My advice to her was to look in the mirror. That's where she would find her best sales rep.
Personal Development IS The Goal
Personal development is not a tool for reaching a bigger goal. Instead, becoming a "complete human being is already the biggest and most noble goal you can aspire to." Most of us are on a quest of continuous self-improvement, with the goal of attaining greater success. "If I attend this school, if I obtain this certification, if I achieve this milestone, then I will be able to attain another level of achievement." The personal development is often tied to a desired outcome that moves us from one level to another.
Personal Development IS The Goal
Personal development is not a tool for reaching a bigger goal. Instead, becoming a “complete human being is already the biggest and most noble goal you can aspire to.” Most of us are on a quest of continuous self-improvement, with the goal of attaining greater success. “If I attend this school, if I obtain this certification, if I achieve this milestone, then I will be able to attain another level of achievement.” The personal development is often tied to a desired outcome that moves us from one level to another.
Embracing the Leadership Legacy of Nelson Mandela
Nelson Mandela has come to the end of his long walk to freedom. He joins some of the greatest leaders in history - Lincoln, King, Gandhi, Gorbachev, Kennedy, and the Dalai Lama - as a man who dedicated his life to unity, equality, and creating a world that is guided by compassion, tolerance, and justice.Mandela's passing provides us the opportunity to examine our own leadership traits. I've identified 8 traits that I believe defined Mandela's life and leadership. These are traits that I have always tried to carry through my 20 years of entrepreneurship, and it's not been easy. Mandela has inspired me to try harder; I hope he inspires you too.
Monday Mindfulness: Purposeful Listening for Greater Connection
There is a big difference between "hearing" and "listening." We often hear the people around us, whether engaged in a group dialogue or one-to-one discussion, but we don't always "listen."Especially in today's environment where there are so many platforms to speak, we are bombarded with noise and messages that dissolve into useless babble.Ideally, the art of conversation is an intentional exchange between two like-minded individuals that is mutually beneficial, and creates connection and harmony. In this circumstance, the two participants are equal partners. The speaker is active, and the listener is receptive. A conversation in which someone is speaking but no one is listening - either intentionally or non-intentionally - creates disharmony in the conversation and the relationship.
Making a Partnership Work
Businesses can't grow without strategic partnerships. When thoughtfully selected, the right partner can enhance a company's client base, capabilities, market presence, and overall brand. When selected poorly, the wrong partner can result in wasted time, energy, and resources, with nothing to show for your efforts, and can potentially harm your company or reputation.
When Your Bedroom Becomes Your Boardroom: (Happily) Working With Your Spouse
Spouses that choose to work together embark on a very unique journey. This arrangement is not a conventional marriage. Two of the hardest things a person can attempt is to build a successful business and a successful marriage. 90 percent of all businesses fail within the first 5 years. The divorce rate (in the U.S.) is now higher than 50 percent. Combine these two endeavors, and you face a lot of risk. There is a lot at stake at home and at work if things get rocky. The levels of expectations for one another are much higher than in a typical business partnership or typical marriage. Consideration must extend much further than, "I have this great business idea, can you help me?"As a follow up to my January 10, 2013 segment on Washington Business Report (http://www.wjla.com/articles/2013/02/washington-business-report-feb-10-2013-85006.html) on working with your spouse, I've interviewed several other business owners who have braved this model to learn what makes it work, and how to avoid trouble in paradise. Rather than giving a simple bulleted list of strategies such as "schedule a date night" or "agree not to talk about marriage at home," I'm sharing a more detailed behind-the-scenes glimpse of the complexities of this arrangement. If you are currently working with your spouse, or thinking about it, this is an important column for you.
Accountability and Goal-Setting (Follow-up to WBR Segment 1/13/2013)
My January small business segment on ABC’s Washington Business Report with Rebecca Cooper-Dupin focused on accountability and goal-setting strategies to start 2013 strong. Accompanying me was my accountability partner and personal financial advisor, Anne McCabe Triana, owner of CAM Private Wealth (http://www.camprivatewealth.com). I've expanded on those strategies here, incorporating many great ideas from other small business owners.
Five Ways To Make The Most of Your Holiday Downtime
How we can make the most of our holiday downtime - you know those pockets of time when office productivity is low, laziness is high, and we're all pressing the reset button to move into the new year? I came across an article by Kevin Daum (http://www.kevindaum.com), a best-selling author, Inc columnist, Inc 500 entrepreneur, and fellow Entrepreneurs Organization (http://www.eonetwork.org) member that answered this question.I've taken 2 of his suggestions and mixed them with 3 of mine. Whether you're the reflective, spiritual, meditative type, the hyper-focused Type-A type, or somewhere in between, there should be something for everyone on this list.
Bracing for Sequestration - IF It Happens At All
n my meeting today with my customers at Defense Logistics Agency, one of the Directors asked me, "Marissa, how is Information Experts preparing for sequestration?" The question caught me off guard, but fortunately, I've attended so many events to learn about sequestration strategies that I was quick on my feet to answer.Here are the five strategies we've implemented to prepare for budget cuts:
When the CEO Must Become the CPO (Chief Process Officer)
Traditionally, the CEO is responsible for the "heart" of the organization... the vision, culture, mission, strategy, and values. They are the "Chief Evangelist Officer," or the "Chief Cultural Officer" or even the "Chief Emotions Officer" (yes I've seen that one too).Conversely, it's usually the COO that is responsible for the "blood and guts of the organization" - the person that ensures the operations within the organization can support the vision.Strategy & Process are InterdependentExperience - backed up by a lot of research and peer consultation - has taught me that strategy and process are two sides of the same coin, and that the CEO must take ownership for the creation of the core processes that enable a business to run. It doesn't matter how strong a vision is. Without the processes required to execute, the strategy will fall flat. And while I absolutely believe that "culture eats strategy for breakfast," the one essential element that organizations require for healthy strategies, cultures, and ultimately growth is process.
Appreciating Our Freedom & Our Heroes: Happy 4th To All
Living in the DC region and leading an organization that supports our government and our war-fighters, I sometimes think we have an enhanced awareness to the profound impacts that our heroic veterans have made on our lives, and to the sacrifices so many have endured.The freedom that all of us have has not been "free." Our freedom to vote, to earn a living, to speak freely, to pursue happiness, to practice our chosen religion - these and many other liberties have come at too high of a price for so many heroes.As CEO of an organization that serves many military branches, the intelligence sector, and other agencies that indirectly support our war-fighters, I truly feel it is an honor to serve our federal government and agencies/branches that send our armed forces into battle.
Your Greatest Success Lies Directly Behind Your Greatest Challenges
"Every adversity, every failure and every heartache carries with it the seed of an equivalent or greater benefit."This is just one of the golden nuggets of wisdom that stays with me from one of my all-time favorite business books, "Three Feet From Gold" by by Sharon L. Lechter and Greg S. Reid. (http://threefeetaway.com/). The book is a synopsis of Napoleon Hill's philosophies for success (http://www.naphill.org/).The title conveys that people often give up on their dreams because they believe they can't succeed, when in reality, their success is within their grasp - sometimes literally three feet away.Feeling discouragement or even despair when we've convinced ourselves that success isn't an option happens to everyone. So how can we push past the negative thinking? How can we find the strength and resolve to continue for three more feet to find our own pot of gold?
Six Unique Traits Biz Owners Look For in Potential New Hires
As a business owner always looking for exceptional talent, and as a mentor to emerging entrepreneurs seeking guidance on how to hire great people, I've learned that there are six definitive traits that great potential new hires share. These apply to candidates in all positions, in every sector, at any level - from intern to senior management.If you're in the market for a new position, if you're charged with scouting for new talent in your organization, or if you're a business owner trying to make those essential first hires, consider these characteristics or behaviors.
Creating a Culture of High Engagement - And a Future That is Bigger and Better than Your Past
How engaged are you in building a bigger and better future for you, your company, your family, our world?That was one of the questions I pondered as I absorbed every word that Matthew Kelly delivered at a recent Entrepreneurs Organization (www.eonetwork.org) event. Kelly is a master organizational consultant to several Fortune 500 organizations on the issue of employee engagement. He is also the author of the New York Times Best Seller "Off-Balance" and "The Dream Manager." Kelly led 125 entrepreneurs through the thought-provoking exercise of questioning our own engagement, as well as the engagement of those around us, such as our employees.
What Is Your Family's Culture?
What family legacy are you creating? What words would a stranger use to describe your family if they met you for the first time? More importantly, what words would your kids use to describe your family?Many business leaders build vision statements and a core value system for their organizations. They have clearly defined rules of engagement, and roles & responsibilities for key players. They reward achievement and performance, and penalize for performance infractions.