“Verizon, My Other Cable Company’s Not Working. Can I Get Your Service For Free?”

Have you ever walked into a clothing store, saw something you loved, and just walked out with it without buying?

Or, have you ever called a service provider who is the competitor of a current provider, and asked them to help you for free because their selected vendor isn’t doing their job well?

Does Your Attunement Need a Tune-Up?

When I was in college, I waited tables to have money for my “essentials.” I loved the work because I could talk with so many different types of people, I was part of a (really fun) team, and I made good money. Looking back I realize that one of the reasons I was a successful waitress was because I can quickly read people and connect with them in a way that makes them comfortable.

The REAL Differences Between Leadership & Management and The Two Tools to Help You Excel

I attended an exceptional Young Presidents Organization (YPO) learning event last week, where Steve McLatchy, author of Decide: Double Your Results, Reduce Your Stress & Lead By Example, spoke. Many people speak at a high level about the differences between management and leadership, but few articulate it well. Steve nailed it.

Leadership is a result you produce. If things are exactly where they are when you arrived in a “leadership” position, then you’re providing maintenance, not leadership. A true leader never “arrives” at leadership. The moment you’ve arrived there, you are a manager, and in maintenance mode.

In a nutshell, leadership = improvement, and management = maintenance.

The Three Things Companies Need to Thrive

I’ve had a slew of podcast interviews over the last few weeks, and virtually all of the hosts have asked me what I think is the necessary ingredient for continued business growth. I speak from a place of making mistakes, and from getting things right over the last 20 years.

The three things I believe companies need to survive are a market niche, relevancy, and a mindset of greatness. I’ve named them in order of difficulty.

It’s Not Personal; It’s Our Values

Values dictate every major decision and action in an organization – from the clients that a company engages, to the people that a company hires, to seemingly simple behaviors such as leaving a door open or closed. Values determine our behavior when others are not around to watch us. They are the core of integrity – which manifests when values are integrated with our actions. Personally and professionally, they frame the most important aspects of who we are, and what matters to us.

Personal Development IS The Goal

Personal development is not a tool for reaching a bigger goal. Instead, becoming a “complete human being is already the biggest and most noble goal you can aspire to.” Most of us are on a quest of continuous self-improvement, with the goal of attaining greater success. “If I attend this school, if I obtain this certification, if I achieve this milestone, then I will be able to attain another level of achievement.” The personal development is often tied to a desired outcome that moves us from one level to another.

Every Day is Independence Day for Entrepreneurs

Entrepreneurship is as American as apple pie, baseball, and SpongeBob Squarepants. The essence behind entrepreneurship is the freedom to live a professional life that has the most meaning to you – to not be defined by someone else’s value system, personal vision & goals, and decisions. But with that freedom comes tremendous accountability, responsibility, and risk.

As SpongeBob and Patrick so eloquently discussed, entrepreneurship has unlimited possibilities. With entrepreneurship, we are limited only by our own vision (and money – but we can often find it if we look in the right places). However, entrepreneurship does bring its own pain and suffering with it, so to answer Patrick’s question, yes entrepreneurship can hurt at times.

Eight Lessons for Success (And Some Other Insights) by Barbara Corcoran

I had the privilege of speaking at the National Women Business Owners Corporation (NWBOC – www.nwboc.org) conference last week in Palm Beach, Florida. One of the highlights of the conference (where 200 women business owners came together to learn, share, and connect) was keynote Barbara Corcoran. Barbara is one of the most successful entrepreneurs in the country. She took a $1,000 loan to start her real estate company, The Corcoran Group, which she grew into a $5 billion business. She sold the firm for $66 million in 2001.

Barbara is also a host and investor on ABC’s Shark Tank. During the last three seasons, she has bought 11 new businesses. She is also the author of three best-selling books, and is a regular small business and real estate contributor on all of the major networks.

Like all great entrepreneurs, Barbara’s journey to success has been filled with wonderful lessons. I have summarized them here for you.

Selecting your networking communities; Top DC 7, best learning community, favorite online spots, best events

As a follow-up to my March 10th Washington Business Report segment on strategic networking (http://bcove.me/xuc1biiy), I’ve compiled strategies on selecting the networking communities that are right for you. I’ve also listed the top 10 networking communities, along with information on the best learning community, the best events, and my favorite online spots.

First, let’s look at five ways that will help you decide where and with whom your should spend your valuable time.

Accountability and Goal-Setting (Follow-up to WBR Segment 1/13/2013)

My January small business segment on ABC’s Washington Business Report with Rebecca Cooper-Dupin focused on accountability and goal-setting strategies to start 2013 strong. Accompanying me was my accountability partner and personal financial advisor, Anne McCabe Triana, owner of CAM Private Wealth (http://www.camprivatewealth.com). I’ve expanded on those strategies here, incorporating many great ideas from other small business owners.