Moving Up-Market? How to Transition Smoothly to Larger Customers
It happens in every growing business. We evolve beyond our initial customer base or our initial business model. When we launch, we have a small infrastructure, and are testing the […]
Three Pillars of Leadership Confidence: What They Are & How to Build Them
NOTE: This is an excerpt of a detailed white paper I have created for my clients that outlines specific strategies for developing these confidences. If you would like the full […]
Four Tools for Balancing “Multiple Hats” with “Dedicated Swim Lanes”
Growing companies constantly grapple with the contradictory philosophies of “Multiple Hats” and “Dedicated Swim Lanes.” After all, how can one be expected to focus on only one responsibility when they […]
Four Steps to Successful Delegation
I’m blessed to work with many business owners who are rapidly growing. They are certainly enjoying the growth, but alongside the joy is pain. Business growth for most entrepreneurs brings […]
Gratitude for You in 2014; Your Three Pillars of Success for 2015
As we bring 2014 to a close, I want to thank everyone for their support of Successful Culture. As someone who knows firsthand how hard it is to transform a business dream into a reality, I’m honored and blessed for the opportunities to help my clients achieve their goals.
And the Award Goes To…YOU! Six Steps For a Winning Awards Strategy
Visit any business website, and you will likely see a scrolling list of the awards the company has won. Awards for leadership, philanthropy, marketing, design, organizational culture, industry position…there is literally an award for every size company, in every industry. Most awards programs create categories according to revenue size so that every organization has a chance to be honored.
Making The First Hire: 4 Steps Business Owners Can Take to Manage New Hires Successfully
Entrepreneurs who have successfully launched a business will find themselves at a fork in the road.
In one direction, there is the option to stay at the solopreneur level. This is a great option for those who…
Should You Make The Hire? Should You Keep The Employee? Three Simple Litmus Tests
In my coaching and consulting work with CEOs, the most common challenge is finding the right people. One of my favorite tools to aid in this important decision is part of the Entrepreneurial Operating System (EOS), created by Gino Wickman. Information Experts implemented EOS several years ago. I frequently reach back to my EOS toolbox when helping other CEOs move forward.
Whether you are an employee or an employer, chances are you have your share of nightmare stories about the fallout of hires that were not the right fit for a position, or the organizational culture.
Ten Questions to Ask to Determine if Your Customers and Employees Really Understand Your Company
Business owners live and breathe their company missions. Often, their business identity plays a significant role in their personal identity. Naturally, they can effortlessly explain what their company does, why it exists, what it stands for, and where it is going.
This is not often the case with employees or customers.
Here are two sets of questions to help you determine if your two most important stakeholder groups – your employees and your customers – really understand your company.
Four Steps to Diffusing a Customer Disagreement
A client called me last week to coach her through a delicate situation with a customer. Her customer had entered into a legal agreement, and at the last minute, wanted to change the terms of the agreement without consent from the other party. This would have jeopardized the entire transaction. Furthermore, her customer insisted that she had told my client about her decision prior to signing the contract (which was not true). My client was on the hook to talk her customer out of a really bad decision, even though her mind was made up.
